SMS Privacy Policy
Effective Date: March 16th, 2025
Introduction
At Expert Level Home Services and Level Decking, we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy ("Policy") explains how we collect, use, and protect your data when you receive SMS messages from us. By opting into or using our SMS services, you consent to the practices outlined in this Policy.
1. Information We Collect
When you engage with our SMS service, we may collect the following types of information:
-
Personal Information: This may include your phone number, name, and any other information you provide when you opt-in or interact with us.
-
Usage Data: Information on how you interact with our SMS messages, including response rates and engagement.
-
Device Information: Certain details about your device, including device type, mobile carrier, and other technical details related to the communication.
2. How We Use Your Information
We may use the information we collect for the following purposes:
-
Communication: To send you important updates, promotions, transactional messages, or customer service responses.
-
Personalization: To tailor the content of SMS messages to your preferences or interests.
-
Operational Purposes: To ensure the delivery of messages and manage our SMS system effectively.
-
Marketing: To send promotional content with your consent, which you may opt out of at any time.
3. Consent to Receive SMS
By opting in to our SMS program, you consent to receive SMS messages from us. You can opt in by providing your phone number, and you may be required to confirm your consent via an opt-in confirmation message. The frequency of messages will vary based on the service you signed up for.
4. Opting Out of SMS Messages
You can stop receiving SMS messages from us at any time by:
-
Replying "STOP" to any message you receive.
-
Following the unsubscribe instructions provided in our SMS communications. Once you opt out, we will no longer send you SMS messages unless you opt in again.
5. Data Sharing and Disclosure
We will not share or sell your personal information to third parties except in the following circumstances:
-
Service Providers: We may share your information with trusted third-party service providers who help us deliver SMS communications, such as SMS delivery platforms.
-
Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
-
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or mobile network is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
-
Access: The right to request a copy of your personal information we hold.
-
Correction: The right to request corrections to any inaccurate or incomplete information.
-
Deletion: The right to request the deletion of your personal data, subject to certain exceptions.
If you wish to exercise any of these rights, please contact us at [contact information].
8. Changes to This Policy
We may update this SMS Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of our SMS services. We will notify you of any significant changes by posting an updated version of this Policy and providing the effective date. Please review this Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this SMS Privacy Policy or our data practices, please contact us at:
Expert Level Home Services
630-432-7274
office@expertlevelhomeservices.com
www.expertlevelhomeservices.com
To approve Expert Level Home Services or Level Decking reaching out to you via text message, please fill in your name and phone number below and press submit.